Privacy policy

Privacy Policy

This Privacy Policy explains how Dan’s 3D Labs collects, uses, and protects your personal information when you visit or make a purchase from our store.

We handle your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our store, you consent to the collection, use, and transfer of your information as described in this policy, including to countries outside Australia where our service providers operate.

Information We Collect

When you place an order or interact with our store, we may collect:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment details (processed securely by our payment providers)

We may also collect basic website data such as your IP address, browser type, and pages visited.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Prevent fraud or misuse

Payments

All payments are processed securely through third-party providers (such as Shopify Payments or PayPal).
We do not store your full payment details.

Sharing Your Information

We only share your information when necessary to operate our store, including:

  • Shopify (our eCommerce platform)
  • Payment providers
  • Shipping carriers

Some of these providers may store or process data overseas.

Cookies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse website traffic.

You can disable cookies in your browser settings if you prefer.

Data Security

We take reasonable steps to protect your personal information in line with the Australian Privacy Principles. However, no method of transmission over the internet is 100% secure.

Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of your personal information if it is inaccurate
  • Request that we delete your personal information (where applicable)

To make a request, contact us using the details below.

Complaints

If you believe your privacy has been breached, please contact us so we can resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact

If you have any questions about this Privacy Policy or your personal information, contact us at:
dans.3d.labs@gmail.com