Refund policy
Refund & Returns Policy
We offer a 30-day return policy. This means you have 30 days from receiving your item to request a return.
Returns
To be eligible for a return:
- The item must be unused and uninstalled
- It must be in the same condition you received it
- It must be returned by the original purchaser
- Items must not show signs of use, installation, or fitting attempts
To start a return, contact us at:
dans.3d.labs@gmail.com
Returns must be approved before being sent. Items sent without prior approval may not be accepted.
Return address:
Parcel Lock 10012 67445
1–11 Town Terrace
Glenmore Park NSW 2745
Damaged or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue quickly.
Non-Returnable Items
We do not accept returns on:
- Custom or personalised products
- Sale items
- Gift cards
Exchanges
To exchange an item, return the original item first.
Once approved, you can place a new order for the replacement.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome.
If approved:
- Refunds are issued to your original payment method
- Processing time is up to 10 business days
Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since approval, contact us at:
dans.3d.labs@gmail.com